Hi everyone
So it will be no shock to you that I am hard to please when it comes to customer service. I feel that just because you are a mobile therapist doesn't mean you should get second rate customer service. Who knows where each individual will be in 10 years, That mobile professional might have grown to be the owner of a multi million pound chain of spa's, bet you'd wished you had of given that little bit extra in the customer service department.
Ok now its time to name and shame a little bit. I currently use Monu as my pro skincare line. I love the products, they look smell and feel professional and luxurious. The lady that visited me was lovely and convinced me I was going to be looked after. I was kind of duped into buying the whole line, and promised training that I never recieved. The only communication I now recieve is to try and sell me something, not even a courtesy call to see if there is any help I need.
I FEEL LEFT IN THE DARK ON MY OWN.
I started the search for a more results driven line that has much better customer skills. I contacted a lot of those only a few returned enquiries, calls, emails. Katherine Daniels were the ones that shone to me. I saw the add in pro beauty magazine, it was clean, fresh, simple, well everything I love about a pro product.
I contacted them and within a day I had a call from them asking if I needed more information, the next day I recieved an information pack This contained enough information for me to know that I wanted to meet with thier rep. She called me to arrange a meeting.
Of course when I met with her I was prepared for all the spiel I felt like after my previous experience I knew what I was not going to buy into. This line is much simpler, The packaging is sleek and simple yet professional, The smell is not so overpowering that it would put people off but strong enough to smell like a spa type of product. The texture of everything is amazing, light yet powerful. I already have 2 1/2 days training booked into the diary to learn how to use thier techniques. They say that they like to keep in contact with all of thier clients no matter how small every 8 weeks or so.
Too good to be true?? all that was left to do was to try the products for myself because I believe you cannot recommend anything to your clients that you wouldn't use on yourself. OMG the micellar eye make up remover is the best micellar I've ever used, I knew I loved it from the first use. It removed all of my mascara in less than a minute, the toner is refreshing and non drying (I left it a long time before applying cream) and as it was night time I applyed the rich cream for dry skin, 1 word, delicious.
So far thumbs up for Katherine Daniels. Customer service is fab, products are fab and can't wait to see what results I will get after more uses, it's just ticking all the boxes so far loving it and very excited about having it as my main skincare product in my business.
The business relaunch is shaping up to be a very explosive one.
Lots of love
Mrs G xxxx
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