Hello everybody
I hope this post finds you all well after the easter weekend.
I am sure I'm not the only moblie therapist in the country that is constantly trying new products am I ?!? You see I adore the skincare range currently In my kit. It feels, looks and smells luxurious. the results are good, not blow me away fantastic but good, I had great service from them when I was looking to take on a brand, they checked out whom they were selling to near to me and they assured me that the nearest was over 20 miles away. The thing for me was offering something different, because whats the point in offering the same as every other Tom, Dick or Harry. During the first few months they contacted me and assured I would have on site brand training. I of course was so excited because I felt like I'd been accepted as a professional in a very competitive industry.
Here I am 1 1/2 years later with no extra training (other than what I recived with my kit) thier website that is so hard no navigate that by the time I have compiled my order they experience some type of technical difficulty and I loose my entire order, and to top it off a lady that has a room in a spa less than 3 miles from me uses the same brand. She has done for years.
I feel so disheartened with the whole experience because I know how hard it is to find a reputable brand that will supply to a mobile therapist. I refuse to reorder anything with them because I want to be looked after as they would a salon owner. Now I get it yes they wont get as much trade from me right now but month by month my business is growing, My clients want me to sell to them but I dont feel confident in the brand itself now, I pride myself in excellent client care and I can't say with 100% confidence that these people are going to treat my clients with same care that I do. Also who knows what the future holds, a salon, a spa, who knows think of the potential buainess they have now lost. Thier loss yes! But that does not help me now does it.
Not only have I got to try products out I have to restock my whole kit. I'm not overly worried about the spend as if the brand is excellent it's worth every penny to me and my clients but it's a huge risk that the same customer service issues may arise again. Trying new stuff is good fun, not only do I do it anyway I do it for a job, how fab is that but good, no scrap that great products are nothing if you don't take care of the customer. I have emailed 3 companies this week and only heard back from 1 so far. Doesn't look good does it !!!
So why is it mobile therapists are getting such a raw deal ?? I mean I know why 'bigger' brands are reluctant to sell to us on the grand scale of things its just not worth thier while, but these smaller companies really need to think about whom they shun because they are not going to gain in the long run, conscientious small business owners or entrepreneurs if you will, will bin them before they allow themselves to be cast aside to fend for themselves.
Maybe I'm the strange one, maybe I want to much, but you've got to have standards otherwise whats the point. So with this in mind when you are looking at skincare companies to stock, sell and use in your business look at every independent review that you can get your hands on, if you were in the industry already you will know that I suppose but if like me you are new to it be careful about where you spend your cash, you want to make money not throw it down the toilet. Don't fall for the sales pitch untill you have heard from all the possibilities, read all the reviews and tried out all the samples. Find out when and where the 'Brand" training will take place, what manuals and marketing material they supply. Be frugal, make the right choice for you and your business.
With that I'm off to read through all of my old professional beauty and guild magazines to see who will kindly speak to me and send me samples.
Speak to you soon
Mrs G xx
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